Yelp oo soo bandhigtay Check for Me si wakiil cod ah ugu waco makhaayadaha
Adeegga cusub wuxuu u oggolaanayaa isticmaalayaasha inay ogaadaan wakhtiga sugitaanka, iyadoo Yelp ay sidoo kale xoojinayso kaaliyaha AI iyo liisaska isticmaalaha.
Yelp waxay ku dartay adeeg la yiraahdo Check for Me oo u oggolaanaya isticmaalayaasha app-ka inay wakiil cod ah u diraan makhaayad si uu u ogaado wakhtiga sugitaanka, sida lagu sheegay war-bixin ka soo baxday TechCrunch. Adeeggani wuxuu ka muuqan doonaa bogagga makhaayadaha, halkaas oo isticmaalayaashu gelin karaan tirada dadka iyo lambarka telefoonka.
Sida Check for Me u shaqeeyo
Sida war-bixinta ku qoran, adeegga Check for Me wuxuu ka soo muuqan doonaa bogagga makhaayadaha ee app-ka Yelp, halkaas oo isticmaalayaashu ay gelin karaan tirada dadka safka iyo lambarka telefoonka. Wakiilka AI ayaa wacaya isagoo u hadlaya isticmaalaha si uu u ogaado wakhtiga sugitaanka, kadibna fariin qoraal ah u soo diraa natiijada.
Yelp waxay sanadkii hore soo bandhigtay xalkeeda codka ee makhaayadaha iyo bixiyeyaasha adeegga. War-bixinta waxay sidoo kale xustay in ay jirto suurtagalnimada in wakiilka isticmaalaha uu la hadlo wakiilka makhaayadda, taas oo laga yaabo in ay carqaladayso wada-hadalka.
Kaaliyaha AI iyo liisaska isticmaalaha
Yelp waxay cusboonaysiinaysaa kaaliyaha AI ee ka caawiya isticmaalayaasha helista makhaayadaha iyo adeegyada. Iyadoo la adeegsanayo isku-xirka cusub ee OpenTable, isticmaalayaashu waxay si fudud u ballansan karaan makhaayad iyagoon ka bixin app-ka. Kaaliyaha waxaa lagu darayaa shakhsiyeyn wanaagsan isagoo xusuusanaya dookhyada laga sheegay wada-hadalladii hore, isticmaalayaashuna waxay heli karaan taariikhda wada-hadalkooda 30-kii maalmood ee la soo dhaafay, iyadoo taariikhda buuxda ay dhawaan heli doonaan.
Isticmaalayaashu waxay sidoo kale waydiisan karaan chatbot-ka inuu sameeyo xusuusin gaar ah, sida soo jeedin hawlaha usbuuca fasaxa ah Jimco kasta. Yelp waxay u ogolaanaysaa isticmaalayaasha inay dhisaan liisas u gaar ah, iyadoo ka bilaabaysa laba liisas: Been Here iyo Want to Go. Liisaska waxaa lagu kala shaandheyn karaa goobta, qaybta iyo cunnada, waxaa dib loo habeyn karaa, lagu dari karaa qoraallo, lana wadaagi karaa dadka kale.
Talooyin toddobaadle ah iyo Smart Lead Reply
Bisha soo socota, Yelp waxay bilaabi doontaa inay soo bandhigto talooyin shakhsiyeysan oo toddobaadle ah oo ku saleysan waxyaabaha la kaydiyay iyo kala-duwanaanta. Shirkaddu waxay sidoo kale ka shaqeynaysaa beddelidda collections-ka liisas iyo siinta tabka liisaska muuqaal cusub, oo soo baxaya sanadka dambe, oo ay la socoto muuqaal khariidad ah.
Yelp waxay soo saareysaa badeecad cusub oo lacag ah oo la yiraahdo Smart Lead Reply, taas oo ka jawaabi karta macaamiisha oo la falgali karta si loo qiimeeyo macmiilka suurtagalka ah. Milkiilayaasha ganacsiyada waxaa laga qaadi doonaa $30 bishii adeegyadan, waxayna sheegi karaan sida wakiilku u maareynayo wada-hadalka macmiilka. War-bixinta waxay xustay in shirkadaha kale sida Meta ay sidoo kale u soo jeediyaan ganacsiyada yaryar adeegyo AI ah oo lagu maareeyo weydiimaha macaamiisha.
The Check for Me feature lets app users send a voice agent to call on their behalf, while Yelp also expands its AI assistant and launches a paid lead-reply tool for businesses.
Yelp is adding a feature called Check for Me that lets app users have a voice agent call a restaurant to check wait times, the company's latest move to bring AI-powered assistance to restaurant discovery.
How Check for Me Works
The feature will appear on restaurant pages in the Yelp app, where users can enter their party size and phone number. The AI agent then calls on behalf of the user to check wait times and texts the results back, helping the user decide whether to visit that particular restaurant.
Yelp debuted its voice solution for restaurants and service providers last year. With Check for Me, the discovery platform is addressing the consumer side of the equation, though there is a possibility that a user's agent will talk to the restaurant's agent, and agent-to-agent communication might break down the conversation.
Assistant Upgrades and Personal Lists
Yelp is also updating its AI assistant. A new OpenTable integration allows users to book a restaurant without leaving the app, and the assistant is gaining better personalization by remembering preferences mentioned in previous chats. Users can access chat history from the past 30 days in the app, with full history available soon, and can ask the chatbot to set custom reminders, such as sending suggestions for weekend activities every Friday.
The company is letting users build their own lists, starting with two: "Been Here" and "Want to Go". Users can filter lists by location, category and cuisine, reorder them, add notes to items and share them with others. Next month, Yelp will start showing weekly personalized recommendations based on saved items and rankings, and it is working on converting collections to lists and giving the lists tab a new look, rolling out later in the year along with a maps view.
A Paid Tool for Business Owners
Yelp is releasing a new paid product called Smart Lead Reply, which can reply to customers and engage with them to qualify a lead. Business owners will be charged $30 per month for the service and can specify how an agent should handle a conversation with a customer.
Other companies like Meta have also been courting small businesses with AI offerings to handle inbound customer inquiries.
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